It should come as no surprise that my experience as a Comcast broadband subscriber is matching up with many others: extra-sh*tty. Comcast has been flogged extensively elsewhere about its draconian “bandwidth management” techniques – throttling some traffic, blocking others, and now testing new technologies in preparation for implementing this non-neutral network management practice nationwide. And Comcast is not alone in this trend.
My problem with Comcast, however, has had nothing to do with BitTorrent, Skype, Gnutella, or Lotus Notes. It has everything to do with the most important application for which I use the Internet – e-mail.
The problem began a couple of months ago, when those of us in Champaign-Urbana began to be assimilated into the larger Comcast network-borg. I expected an increase in intermittent service outages, but I did not expect my e-mail to stop coming in. But it did, and after two months of sleuthing with Comcast’s evasive and mostly-impotent technical support, I think I have figured out the problem.